Customer Support

At Supply Plus we take Customer Experience seriously, working with you every step of the way from initial enquiry through to delivery.

We pride ourselves on providing world-class support informed by our heritage and expertise, designed to make working with us as smooth as possible.

General FAQs

7:30am to 3:30pm daily except Fridays (7:30am to 12 Noon)

Yes, we offer this for spare parts, freight company dependent.

Our products benefit from a 12-month manufacturer's warranty - extended warranties may be available, product dependent.

Please contact our Sales team via This email address is being protected from spambots. You need JavaScript enabled to view it.

Please contact our Sales team via This email address is being protected from spambots. You need JavaScript enabled to view it.

All repairs take place at our UK headquarters in Cambridge, UK in order for us to fully assess any damage and the solution to be applied.

As our products are tailored to customer requirements and due to the many variants available, all items are made to order.

Fire & Safety - Ladders, Shutters FAQs

18 years.

All our ladders are designed with a factor of safety in excess of 3 times. Each rung can withstand up to 500kgs in line with the BS EN1147 standard.

The normal lead time for a ladder order fulfillment is between 6 - 8 weeks.

Please send an email to our Sales team This email address is being protected from spambots. You need JavaScript enabled to view it. with the ladder type and ideally a serial number in order to supply you with ladder dimension details.

The central locking systems for shutters have now been discontinued.

Energy & Industrial - Hose Reels FAQs

These typically have a 4-week lead time.

Yes, these are available to download for customers - click here

Please contact our Sales team via This email address is being protected from spambots. You need JavaScript enabled to view it.

Please contact our Sales team via This email address is being protected from spambots. You need JavaScript enabled to view it.

Yes, these are available on request; please contact our Sales team via This email address is being protected from spambots. You need JavaScript enabled to view it.

345 bar.

3= Factory 1= Strongest 4=weakest

Standard, Long, extra-long, articulated, mild steel, stainless steel

Manual, electric, pneumatic, hydraulic